Communication & Messaging Policy
At MedHubUSA, we respect your privacy and are committed to maintaining clear, transparent, and responsible communication with our customers.
Our messaging services are designed to keep you informed about your orders and important account updates—without unnecessary or excessive communication.
We only initiate calls or messages when required to ensure a smooth and reliable customer experience.
When Do We Contact You?
When placing an order, you may choose to receive updates via text messages.
- Opting in allows you to receive timely order-related updates.
- You can opt out at any time, and we will stop sending messages.
- Even if you choose not to receive messages, you can still contact us via text, WhatsApp, or email for order updates.
What We Communicate
If you opt into our messaging service, MedHubUSA will contact you only in essential situations. The first step (order verification) is mandatory, while other communications are primarily handled via email and escalated to text only if necessary.
1. Order Verification (Mandatory)
After placing an order, we may contact you to verify the details. This helps prevent fraud and ensures accuracy.
If we are unable to reach you, we may send a text or voicemail requesting a callback.
2. Order Confirmation
Once your order is verified, you will receive an email confirming successful placement.
3. Shipping & Tracking Updates
All shipment updates, including tracking details and estimated delivery timelines, are shared via email.
4. Delivery Issues
If a delivery attempt fails, we will notify you via email. If no response is received, we may follow up via text message.
5. Payment Reminders
For pending payments, we will first send an email reminder. If there is no response, a text message may be sent as a follow-up.
What We Do Not Do
Your trust is important to us. MedHubUSA strictly follows these communication standards:
- No Sensitive Data Requests: We never ask for personal, financial, credit card, or medical information via text messages.
- No Promotional Messages: We do not send marketing or promotional texts—only essential service-related communication.
Managing Your Communication Preferences
We provide flexible options to manage how you receive communication from us:
- Opt-Out of Text Messages: Reply with “STOP” to discontinue all text communications.
- Pause All Communication: Send “STOP ALL” to stop both text messages and emails.
- Data Removal Request: Send “REMOVE ALL” to request deletion of your personal data and account from our system.
Support & Assistance
If you need help or have questions regarding our communication services, MedHubUSA offers multiple support channels:
- Live Chat: Available across our website for quick assistance
- Phone Support: Reach out to our customer service team via official contact numbers listed on our website
- Text Support: Send us a message for quick queries or updates
- Email Support: Contact us through our official support email for detailed inquiries
Escalation Process
If your issue is not resolved through standard support channels, you may escalate your concern through our official escalation process.
Our team will review your request on priority and work towards a timely resolution.
Our Commitment
MedHubUSA is dedicated to providing a transparent, secure, and user-friendly experience. We continuously strive to improve our communication practices to better serve our customers.
For any feedback or questions regarding this policy, please feel free to contact us through our official support channels.